FAQ

Frequently Asked Questions

1. When will my order ship?
Orders are typically processed within 1 business day and shipped the next business day.

2. How long does delivery take?
Delivery times vary by location:

• US: 4–7 business days

• Canada & EU: 5–8 business days

• Australia: 6–10 business days

3. Do you offer free shipping?
Yes! Free shipping is available on qualifying orders:

• US: $50+

• Canada & EU: US$90+

• Australia: US$100+

4. Do I need to pay duties or taxes?
For international orders, duties or taxes may apply depending on your country. These are the responsibility of the customer.

5. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original condition.

6. Who pays for return shipping?
Customers are responsible for return shipping costs, including any duties or customs fees.

7. What if my order arrives damaged or incorrect?
Please contact us at welcome@okeydokeys.com and we’ll make it right.

8. Are digital patterns refundable?
All digital pattern purchases are final and non-refundable.